At prunabags, we want to make sure your one-of-a-kind handmade bag gets to you as quickly and safely as possible. Here’s everything you need to know about our shipping process:

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1. Order Processing Time

We carefully make each bag by hand, and orders are typically processed within 2-3 business days after the order is placed. Once your order is ready, we’ll send you a confirmation email with tracking information.​

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2. Shipping Costs

Shipping costs are calculated based on the delivery location and the size of your order. You will be able to see the exact shipping cost at checkout before completing your purchase.

We offer affordable and reliable shipping options to ensure your bag arrives safely, whether you're located in Spain or internationally.

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3. Domestic Shipping (Spain)

For orders within Spain, we offer the following shipping options:

• Standard Shipping: Delivery usually within 3-5 business days.

• Express Shipping: Delivery within 1-2 business days.

Please note that delivery times may vary depending on your location.

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4. International Shipping

We ship internationally to many countries, and delivery times vary based on your location. Here are some examples:

• Europe: Delivery usually takes between 5-10 business days.

• Rest of the World: Delivery times can range from 7-15 business days, depending on your location.

International orders may be subject to customs fees, taxes, or import duties that are not covered in the shipping price. You’ll be responsible for these charges, and they will vary depending on your country’s policies.

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5. Shipping Interruptions

While we aim to ensure timely delivery, sometimes there can be delays due to unforeseen circumstances, such as weather, public holidays, or postal strikes. We’ll notify you if there are any delays affecting your order.

If you experience any issues with your shipping, please reach out to us, and we’ll do our best to resolve them.

 

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details so you can keep an eye on your package’s journey. If you need any help tracking your order, don’t hesitate to contact us.

 

Thank you for choosing prunabags! We appreciate your support of handmade and sustainable fashion, and we’re excited for you to receive your unique piece!